Returns & Refunds

Ascent Collection – Returns & Refunds Policy (Diffusers)

1. Overview

At Ascent Collection, we stand behind the quality of our scent diffusers and comply fully with Australian Consumer Law (ACL). Our returns process is designed to be fair, transparent, and efficient.

This policy applies to scent diffusers only. Fragrance oils and consumables are covered under a separate policy.

2. Your Rights Under Australian Consumer Law

Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:

• Has a fault
• Is unsafe
• Is significantly different from its description
• Does not perform as reasonably expected

3. Refund Eligibility

Eligible for refund:

• Product purchased within the last 30 days
• Unused and in original condition
• Accompanied by proof of purchase
• Defective or not as described

Not eligible for refund:

• Products used extensively
• Damage caused by misuse or neglect
• Missing original packaging
• Items purchased more than 30 days ago (unless defective)

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a product defect or our error.

Return address: Contact us at support@ascentcollection.com.au for return instructions.

5. Processing Timeframe

Refunds are processed within 7-10 business days of receiving and inspecting the returned item. The refund will be credited to the original payment method.

6. Contact Us

For questions about this policy or to initiate a return, please contact: support@ascentcollection.com.au or call 1300 809 833