Customer Care
Shipping Information
All orders are dispatched from our warehouse on the Sunshine Coast, Queensland. We typically process orders within 1 business day, Monday to Friday, excluding Queensland public holidays.
Fast Australia-wide delivery
Orders are packed on the Sunshine Coast and shipped across Australia via our courier partners or Australia Post.
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Fast dispatch
Most orders leave our Sunshine Coast facility within 1 business day.
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Australia-wide delivery
Reliable shipping to metro and regional areas across Australia.
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Free over $250
Enjoy free standard shipping on orders over $250 AUD.
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Tracked delivery
Shipments are sent via our courier partners or Australia Post with delivery estimates by region.
How it works
From our Sunshine Coast facility to your door
Orders are carefully processed, packed and dispatched from our warehouse on the Sunshine Coast, Queensland.
Step 01
Order received
Your order is received and prepared for dispatch. Orders are typically processed within 1 business day.
Step 02
Packed in Queensland
Your order is packed at our Sunshine Coast warehouse, excluding weekends and Queensland public holidays.
Step 03
Tracked delivery
Your order is shipped via our courier partners or Australia Post, with delivery timeframes based on your location and chosen shipping method.
Delivery estimates
Delivery timeframes
Estimated delivery times are calculated from the date your order is shipped.
| Region |
Area |
Delivery Time |
| Queensland | Metro: Brisbane, Gold Coast, Sunshine Coast | 1–2 business days |
| Queensland | Regional | 2–3 business days |
| New South Wales | Metro: Sydney, Newcastle | 2–3 business days |
| New South Wales | Regional | 4–5 business days |
| Victoria | Metro: Melbourne | 3–4 business days |
| Victoria | Regional | 4–5 business days |
| South Australia, WA, Tasmania | All areas | 5–6 business days |
| Northern Territory | All areas | 5–7 business days |
Shipping costs
Standard and express shipping
Standard shipping is available via our courier partners or Australia Post and calculated at checkout based on order weight and destination. Orders over $250 AUD qualify for free standard shipping.
✓ Standard shipping calculated at checkout.
✓ Free standard shipping on orders over $250 AUD.
✓ Express Post available for eligible locations.
✓ Express delivery may not be available to all regional areas.
Important information
Before your order arrives
Please review the key delivery details below so you know what to expect once your order has been dispatched.
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Signature required
All packages require a signature upon delivery for security purposes.
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Post office collection
Parcels not signed for may need to be collected from your local post office.
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Transit damage
Ascent Collection is not liable for transit damage once packages leave our facility.
Quick guide
Shipping at a glance
1
typical business day for order processing
$250+
qualifies for free standard shipping, excluding express options
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Australia-wide shipping from Sunshine Coast, Queensland
How quickly will my order be dispatched?
Orders are typically processed within 1 business day, Monday to Friday, excluding Queensland public holidays.
Do you offer free shipping?
Yes. Free standard shipping is available on orders over $250 AUD, excluding express shipping options.
Do you offer Express Shipping?
Yes. Express Post is available for eligible locations and calculated at checkout. Next-business-day delivery may not be available to all regional areas.
Where are orders shipped from?
All orders are shipped from our warehouse on the Sunshine Coast, Queensland.
Need help with your order?
Our Customer Care team is here to assist with shipping enquiries, order tracking and delivery questions.
Email Customer Care
